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Status Page x Visit our support site . Get the Atom Feed or RSS Feed . O365 #EXT# External Users Syncing to Customer Portal Update - This sync change will occur on Monday April 22nd, 2024. Apr 18 , 2024 - 07:48 CDT Identified - Upcoming sync change to the Customer Portal: Any external "placeholder" user accounts created by Microsoft from your O365 tenant will no longer sync to the Zix/Appriver Customer Portal. These are external "placeholder" user accounts listed with the following unique format – example user - msallmen_example.com#EXT#@jackyandpeaches.onmicrosoft.com Q: What are these external user accounts for? A: When an active O365 user shares data externally with an external user, for example a SharePoint site, once the external user accesses the shared data, Microsoft will automatically create an external "placeholder" account in the O365 tenant user list for that external user. Once created, the account would sync over to the Zix/Appriver Customer Portal as unlicensed. If you selected the user from the Customer Portal, you would receive an error message. This is because these users do not have any options or settings available to manage from the Customer Portal. If you need to view or manage external users, please log into the O365 admin center to access the account from the O365 tenant user list. Apr 15 , 2024 - 09:39 CDT × Subscribe to Incident Subscribe to updates for O365 #EXT# External Users Syncing to Customer Portal via . You’ll receive . Subscribe to Incident Upcoming Changes to our IVR Phone System Identified - To better assist our customers and partners more promptly, we have made some changes to the IVR menu. When calling in, please listen carefully to the dial options. The updated IVR menu will be active starting on 4/10/2024. Below is a copy of our updated IVR menu options for your reference: 1. For Threat Protection or Customer Portal Support – Press 1 2. For Encryption, Archive, Social Media capture or Backup Support – Press 2 3. For help with Microsoft Licensing and Support – Press 3 - For Microsoft Domain Verifications, License upgrades, Scheduled reductions, CSP transition & Pending installations - Press 1 - For Microsoft 365 or Hosted Exchange Support – Press 2 4. For Carbonite Support - Press 4 5. For Webroot Support - Press 5 Apr 03 , 2024 - 08:41 CDT × Subscribe to Incident Subscribe to updates for Upcoming Changes to our IVR Phone System via . You’ll receive . Subscribe to Incident Hosted Exchange - Microsoft Security Update Identified - A new Microsoft Security Update is being rolled out to Hosted Exchange to secure a new zero-day vulnerability. Microsoft states the update could impact the following short term: 1. Search errors in Outlook Desktop: Microsoft has linked an article regarding this error and provided registry change fixes to resolve the issue - Search error in Outlook cached mode after installing March 2024 SU - Microsoft Support 2. Users may be unable to preview certain Office attachments via OWA – Microsoft is working on releasing a patch 3. Read vs Unread message indications may be inconsistent via Outlook Desktop – Microsoft is working on releasing a patch Mar 20 , 2024 - 07:13 CDT × Subscribe to Incident Subscribe to updates for Hosted Exchange - Microsoft Security Update via . You’ll receive . Subscribe to Incident Yahoo/AOL Rejection - DKIM/DMARC Records Required Investigating - *Please Note before proceeding* - If you are using Email Threat Protection Smarthosting for outbound service, DKIM/DMARC will need to be configured there instead of O365 – see the following link for ETP Smarthosting - Zix | AppRiver Status - DKIM signing for Email Threat Protection Yahoo/Aol and a few other providers recently made some security updates and are beginning to require DKIM/DMARC in addition to SPF. These records would need to be configured with your DNS provider, in order to prevent the rejections, you have received. Please ensure you have SPF (TXT) record configured first before proceeding with O365 DKIM/DMARC. How to enable/add DKIM: Generate DKIM keys within the M365 Admin Center - 1. Sign-in through the M365 admin center as a global administrator 2. In the left-hand menu, click on Security under Admin Centers . This will take you to the Microsoft Defender Portal. 3. From there, Under Email & Collaboration - click on Policies and RulesThreat policiesEmail Authentication SettingsDKIMSelect your Domain and Enable . 4. You can select Generate DKIM Key and it will populate the required CNAME record information OR It will show in the form of an error message when attempting to enable. This error message also contains the needed CNAME records. ***Once you have configured these two CNAME records on your DNS side, please go back to the same location mentioned above in the Microsoft Defender Portal .*** 1. M365 admin centerSecurity Admin Center (Microsoft Defender Portal)Policies and RulesThreat policiesEmail Authentication SettingsDKIMClick on Domain and Enable DKIM. ***DKIM should now be successfully be enabled.*** How to add DMARC: 1. After DKIM is enabled and configured, please contact your DNS provider for assistance with creating a DMARC record. There is also third-party tools and sites that can be used as a DMARC generator to generate a DMARC record for you. Then you can add the record through your DNS provider.For more information regarding both records, please see the articles below. Set up DKIM to sign mail from your Microsoft 365 domain: https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide Set up DMARC to validate the From address domain for senders in Microsoft 365: https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dmarc-configure?view=o365-worldwide Mar 11 , 2024 - 10:47 CDT × Subscribe to Incident Subscribe to updates for Yahoo/AOL Rejection - DKIM/DMARC Records Required via . You’ll receive . Subscribe to Incident Hosted Exchange - Unable to log into Outlook Desktop Update - If you still experience password prompts on your Outlook clients after ruling out your third-party AV causing the issue, you should check the following registry key / value on your computer unless you have an Active Directory Group Policy Object (GPO) policy overriding your local computer. Please check with your IT admin if you have a GPO configured (Please Note, Zix/Appriver support cannot directly support GPO configurations).From user computer: - Registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa - Registry value: LmCompatibilityLevel - It must be set at least to a value of 3 which is Send NTLMv2 response only. If the key is not there the computer will default to a value of 3 unless you have an Active Directory GPO overriding the local computer. - If your admin is using Active Directory GPOs instead to set your security policy, please verify the following Policy location to ensure it is set to one of the supported values below. (Please Note, Zix/Appriver support cannot directly support GPO configurations). Policy location: Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options Policy Name: Network security: LAN Manager authentication level Unsupported values Send LM & NTLM responses Send LM & NTLM - use NTLMv2 session security if negotiated Send NTLM responses only Supported values Send NTLMv2 responses only Send NTLMv2 responses only. Refuse LM Send NTLMv2 responses only. Refuse LM & NTLM Not Defined Mar 09 , 2024 - 19:40 CST Monitoring - We are getting reports of some users unable to log into Outlook desktop but can successfully log into Outlook Web Access. There was a recent Microsoft Exchange security update that could be causing this impact if you are using an outdated non-supported version of Outlook or using an Anti-Virus service on your computer. Clients using AV that does endpoint protection of the Outlook connections could cause repeated...